Partnering with independent agencies

We partner with regional and mid-sized independent Property & Casualty agencies in western Pennsylvania and the surrounding region. Whether you are preparing for an acquisition, modernizing systems, or developing your next generation of leaders, we bridge operational gaps that limit growth.

• Are acquisitions straining your consistent service delivery?

• Is your team spending too much time on administrative tasks instead of advising clients?

• Are you struggling to integrate new technology or get the most out of yor agency management system?

If this sounds familiar, get a clear picture of your operational health.

Additional Specialization: Contact Center & FNOL Advisory

In addition to working with independent agents and brokers on operational excellence, BridgeOps Advisory also supports organizations that manage high-volume customer contact, claims intake, and outsourced service operations.

This specialized Contact Center & FNOL Advisory offering is designed for carriers, TPAs, MGAs, and growing agencies that need to improve SLA performance, strengthen intake workflows, stabilize vendor/BPO performance, and build a scalable service model.

Typical focus areas include:

• Contact center performance and SLA improvement

• FNOL workflow redesign and intake modernization

• BPO/vendor governance, SLAs, and QBR frameworks

• Leadership coaching, QA programs, and WFM discipline