With more than 30 years of experience across insurance service, claims, contact centers, and operational excellence, Bob has led transformational initiatives for industry leaders including Allstate, Liberty Mutual, and Sedgwick. His career has been defined by a commitment to streamlining processes, elevating employee performance, and improving the customer experience through data-driven, people-first leadership.

Bob holds a Lean Six Sigma Green Belt and a Strategic Leadership Certification, underscoring his focus on continuous improvement and organizational alignment.

At BridgeOps Advisory, Bob brings this expertise to independent insurance agencies seeking modern, scalable, and people-centered operational solutions that bridge purpose, process, people, and performance. 

A proud IUP alum, Bob is committed to strengthening the backbone of Western Pennsylvania business community-its independent insurance agencies.