About the Founder

Bob Tomer, Founder & Principal Consultant

Insurance Operations Experience. Practical Execution.

Bob Tomer founded BridgeOps Advisory to bring the operational disciplines, analytics and improvement capabilities used in large insurance organizations directly to independent agencies.

With more than 30 years of insurance experience, Bob has led complex service operations, transformed processes, implemented new technology and built data-driven management systems across organizations including Allstate, Liberty Mutual and Sedgwick.

Today, he applies that experience differently—working directly alongside agency owners, leaders and employees to solve practical operational problems and build solutions their teams can own.

30+ YEARS

Insurance Operations

500+ EMPLOYEES

Operations Leadership

LEAN SIX SIGMA

Operational Excellence

Experience Built in the Operation

Bob's career has centered on improving how insurance organizations serve customers, manage work and execute change.

His experience spans large-scale operations leadership, process and performance improvement, analytics, customer experience and technology-enabled transformation.

Across those roles, the focus has remained consistent:

Understand how the operation is performing. Identify what is getting in the way. Build a better way of working.

OPERATIONS LEADERSHIP

Led small, mid and large, complex insurance service organizations with responsibility for customer experience, workforce performance and operational results.

DATA & ANALYTICS

Used operational data, customer feedback and performance measures to identify opportunities and improve management decision-making.

PROCESS & PERFORMANCE IMPROVEMENT

Applied Lean and continuous-improvement disciplines to simplify work, improve service and create measurable performance improvement.

TECHNOLOGY & TRANSFORMATION

Led technology-enabled change and translated new tools into practical operating improvements.

Insurance Leadership Experience

ALLSTATE | 1990–2006
Claim Representative → Senior Consultant
Began in frontline claims and progressed into roles focused on claims operations, process improvement and organizational performance.

LIBERTY MUTUAL | 2006–2023
Contact Center Manager → Director, Operational Excellence
Progressed from operations leadership to operational excellence, leading service operations, process improvement, performance management and transformation initiatives.

SEDGWICK | 2023–2025
Vice President, Operations
Led a large-scale insurance services operation of approximately 500 employees, with responsibility for operational performance, client service, workforce effectiveness and transformation.

BRIDGEOPS ADVISORY | 2025–Present
Founder & Principal Consultant
Bringing enterprise operational excellence, analytics, automation and transformation capabilities directly to independent insurance agencies.

Why BridgeOps

Large organizations often have dedicated teams for operational excellence, analytics, process improvement and transformation.

Independent agencies usually don't.

BridgeOps was created to bring those capabilities to agencies in a practical, flexible way—without the overhead of a large consulting firm or the need to build a permanent internal transformation function.

The approach is intentionally hands-on. Bob works directly with agency leaders and employees to understand the operation, analyze the data, design the solution and help put it into practice.

The objective isn't to create dependence on a consultant. It's to leave the agency operating better than when the engagement started.

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